Terms and Conditions for Using the Sparts Application / Website

By accessing or using the Sparts application or website (“App/Website”), you agree to be bound by these Terms and Conditions. Your continued use of the App/Website constitutes acceptance of these terms, including any amendments made to them.

First: General Terms and Conditions

Sparts reserves the right to modify these Terms and Conditions at any time without prior notice.
The user is responsible for reviewing these terms periodically.
Sparts is not obligated to notify users of any amendments made to the terms.
Continued use of the App/Website after any modification constitutes acceptance of the updated terms.

Second: Definitions

“You”, “Client”, “User”: Refers to any individual using the Sparts App or Website.
“We”, “Sparts”: Refers to the entity that owns and operates the App/Website.
“User Information”: Refers to personal data collected from users.
“Registered Garage”: Any workshop or service provider that is commercially qualified and registered on the platform.
“Approved Garage / Authorized Dealer”: Large garages or car agencies classified by Sparts to provide high-quality services and may include additional special warranties, which will be clarified when applicable.

Third: Services Provided

Sparts enables users to request home repair and maintenance services, order products and spare parts from agencies, suppliers, and garages, with delivery handled by Sparts or third-party service providers. The App also allows users to request car repair services or home services through registered service providers. Additionally, the platform provides a payment system for services and products, as well as appointment booking with service providers and garages that offer this feature.

3.1 Price Quotation Process (Spare Parts Pricing Request)

When submitting a spare parts pricing request, the client agrees to pay an inquiry fee of 1 Kuwaiti Dinar (KWD).
This fee is charged for the spare parts inquiry service, whether pricing is provided for original parts only, aftermarket parts only, or if the part is not available within Sparts’ supplier network.
The inquiry fee is non-refundable under all circumstances.
If the client completes the purchase after receiving the quotation, the inquiry fee will be deducted from the final invoice.

3.2 E-Commerce Store

The App/Website includes multiple sections displaying products and services at fixed prices, which users can add to their shopping cart and complete the purchase.

3.3 Repair Requests

When submitting a repair request, the client agrees to pay a service fee that varies by garage and may include towing (winch) and inspection fees (if applicable).
The client has the right to:
1. Deliver the vehicle to the garage personally, subject to garage approval.
2. Use the towing service provided by the garage for an additional fee.
After damage assessment, the repair cost and details are sent to the client via the App for approval and payment before work begins.
After client approval, the garage may request an advance payment to prepare materials and spare parts, or agree on payment after completion according to the garage’s policy.
All payments (advance or full) must be made exclusively through the Sparts App or via approved methods such as payment links or installment services provided by Sparts.
Sparts bears no responsibility for any disputes arising if the client makes payments outside the platform or through unapproved methods.

3.4 Home Service Requests

The App allows clients to request various home services (including but not limited to oil change, battery replacement, tires, filters, etc.) and select a suitable service provider from the displayed list.
The client agrees to pay service fees according to the prices set by the selected service provider, either before or after the service as per provider policy.
The service provider may charge additional fees for items such as travel, extra equipment, spare parts, or materials, which will be disclosed before order confirmation.
After submitting the request, service details and costs are sent to the client via the App for approval and payment.
All payments must be made exclusively through the Sparts App or approved methods such as payment links or installment services.
Sparts bears no responsibility for disputes arising from payments made outside the platform or through unapproved methods.

Fourth: User Eligibility and Responsibilities

The user must be legally eligible and at least 21 years old.
If users under 21 participate, the legal guardian or representative is fully responsible for compliance with these terms.
The user acknowledges having the legal capacity to complete transactions via the App/Website.

Fifth: Terms of Use

Users may not copy, download, publish, or attempt to provide any services offered by the App/Website to other users.
Personal information or user-related data may be shared with authorized third parties for operational, statistical, development, marketing, or service improvement purposes, in compliance with Kuwaiti laws.
Users are subject to all fees displayed during checkout.
The App/Website owner reserves the right to charge fees to the user’s credit card or KNET account.
The company may suspend the App or any part of it temporarily or permanently without prior notice or liability.
Users must not attempt to interfere with the App/Website services, other accounts, or internet communication systems.
The App/Website may not be used to publish or transmit unlawful content or content that infringes intellectual property rights.

Sixth: Warranty and Return Policy

6.1 Vehicle Repair and Maintenance Warranty (Registered & Approved Garages)

Coverage:

Warranty covers only repaired or replaced parts or maintenance work performed.
Approved garages/agencies may include additional warranties as announced by Sparts when applicable.

Exclusions:

Issues unrelated to the original repair after delivery.
Damage caused by misuse, negligence, accidents, modifications, or vandalism.
Normal wear and tear.
Used parts are not covered unless required by law and agreed upon with the garage.
Electrical parts are excluded unless stated otherwise by the garage or supplier.

Claim Process:

Issues must be reported within the legally specified warranty period for the repaired system via phone or WhatsApp.
The garage re-evaluates the issue and informs the client of required details in advance.
If a technical fault is confirmed, the garage is responsible for correction or refund.
Defective spare parts will be replaced free of charge.
Warranty details are included in the client’s invoice by the garage.

6.2 Spare Parts Warranty

Coverage & Return Policy:

Spare parts may be exchanged or returned within 14 days of receipt if in original packaging and resale condition.
Electrical parts are excluded and subject to supplier or agency policies.
Returns/exchanges are allowed if:
- The part is defective or unusable.
- An incorrect part was delivered due to Sparts or supplier error.
- The client ordered an incorrect part after consulting Sparts support.
Spare parts may also be covered by manufacturer or distributor warranties (e.g., batteries and tires typically 1–2 years).